Terms of Service

These Terms of Service (“Terms”) are an agreement between you and HyperFixation Labs(“Crates,” “we,” “us,” or “our”) governing your use of the Crates website at crate.ing, the Crates iOS app, our browser extension, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or guardian. By using the Service you represent that you meet these requirements.

2. Your account

You sign in using a magic link sent to your email. You are responsible for maintaining access to your email account and for activity that occurs under your account. Notify us promptly at hello@crate.ing if you suspect unauthorized use.

3. Your content

You retain all ownership rights in the links, files, notes, and other material you add to the Service (“Your Content”). When you save an item, you direct us to retrieve, copy, and process the content you have chosen, and you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, analyze, transcribe, summarize, embed, display, and otherwise use Your Content solely to operate, provide, secure, and improve the Service for you. This license ends when you delete Your Content or your account, except for content you have shared with others and copies retained as required by law or kept in routine backups for a limited period.

Your Content is private to you by default. It becomes accessible to anyone else only when you take an explicit action to share it, for example by sharing a crate or generating a public share link.

As between you and us, the transcripts, summaries, tags, and other outputs the Service generates from Your Content are yours to use within the Service. We do not claim ownership of the underlying third-party source material. AI-generated output is produced automatically and is not unique to you: the Service may generate similar output for other users, and such output may not be protectable by copyright.

You represent that you have the necessary rights to add Your Content and that doing so does not violate any law or the rights of others.

4. Acceptable use

You agree not to:

• Use the Service for anything unlawful, infringing, defamatory, or harmful, or to store or distribute such material.
• Upload or save content you do not have the right to use, or use the Service to infringe anyone’s intellectual property or privacy.
• Attempt to access other users’ data, breach security, probe or scrape the Service, or circumvent usage limits.
• Reverse engineer, resell, or build a competing product from the Service except to the extent the law prohibits this restriction.
• Interfere with the Service’s operation or place an unreasonable load on our infrastructure or our providers.

5. Third-party content and links

When you save an item, the Service retrieves, processes, and displays content from third-party websites and services that you choose. We do not own or control that content and are not responsible for it. Your use of third-party content is subject to the terms and policies of its source, and you are responsible for ensuring you have the right to save and use it.

6. Copyright and DMCA

We respect intellectual-property rights and expect you to do the same. Most content on the Service is stored privately for the individual user who saved it. Where content is shared or made publicly accessible through the Service, we operate a notice-and-takedown process under the U.S. Digital Millennium Copyright Act (DMCA).

Reporting infringement

If you believe content available through the Service infringes your copyright, send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work you claim is infringed; (c) identification of the material you say is infringing, with information reasonably sufficient to let us locate it, such as a URL or share link; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner’s behalf.

Counter-notification

If your content was removed and you believe the removal was a mistake or misidentification, you may send our designated agent a counter-notification that includes: (a) your signature; (b) identification of the removed material and where it appeared before removal; (c) a statement, under penalty of perjury, that you have a good-faith belief the material was removed by mistake or misidentification; and (d) your contact information and consent to the jurisdiction of the federal court for your judicial district (or, if you are outside the United States, the district where we are located). We may restore the material as permitted by law.

Repeat infringers

We will, in appropriate circumstances and at our discretion, disable or terminate the accounts of users who are repeat infringers.

7. AI-generated output

The Service uses AI to generate transcripts, summaries, tags, and answers. This output is generated automatically, without human review, and may be inaccurate, incomplete, or out of date. It does not constitute professional, legal, financial, medical, or other advice, and may reflect errors or bias present in the underlying source. You are responsible for evaluating output before relying on it.

8. Paid features

The Service is currently free. If we introduce paid features or subscriptions, we will present the applicable pricing and additional terms at the time of purchase, and any purchases made through the Apple App Store will also be governed by Apple’s terms. Nothing in these Terms obligates us to offer the Service free of charge indefinitely.

9. Suspension and termination

You may stop using the Service and delete your account at any time (see the deletion section of our Privacy Policy). We may suspend or terminate your access if you violate these Terms, if required by law, or if necessary to protect the Service or other users. Sections that by their nature should survive termination (such as ownership, disclaimers, and limitations of liability) will survive.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

To the maximum extent permitted by law, HyperFixation Labs and its affiliates and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless HyperFixation Labs from claims, damages, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your violation of these Terms or the rights of others.

12. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to other agreed dispute-resolution terms, except where applicable law gives you the right to bring a claim in your local courts.

13. Apple App Store additional terms

These terms apply when you use the Crates iOS app obtained through the Apple App Store. You acknowledge and agree that:

• These Terms are between you and HyperFixation Labs only, and not with Apple. Apple is not responsible for the app or its content.
• The license granted to you for the app is a non-transferable license to use the app on any Apple-branded device that you own or control, as permitted by the App Store Usage Rules in Apple’s terms.
• Apple has no obligation to provide any maintenance or support services for the app. Any support questions should be directed to us at hello@crate.ing.
• To the extent any warranty applies and the app fails to conform, you may notify Apple and Apple may refund the purchase price (if any); otherwise Apple has no warranty obligation, and any other claims relating to the app are our responsibility, not Apple’s.
• Apple is not responsible for addressing any claims by you or a third party relating to the app, including product-liability, legal/regulatory, or intellectual-property claims.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting,” and that you are not on any U.S. Government restricted-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

15. Contact us

HyperFixation Labs, the company behind Crates. Questions about these Terms: email hello@crate.ing.