Support
Last updated: September 25, 2026
Need help with Crates, the browser extension, or your account? Email us and we'll get back to you as soon as we can.
Email: hello@crate.ing
Include the email you sign in with and, if it helps, what you were trying to do (save a link, sign in from the extension, import bookmarks, etc.). Screenshots are welcome.
Browser extension
Install from the Chrome Web Store (or load unpacked for development), sign in from the extension popup, then save from the toolbar or the in-page button on YouTube, Instagram, and TikTok. If saves fail, check that you're signed in and try again on crate.ing in the same browser profile.
Account & privacy
For data requests or account deletion, email hello@crate.ing from the address on your account. See our Privacy Policy for what we collect and how to exercise your rights.